{"id":163042,"date":"2025-11-05T23:37:56","date_gmt":"2025-11-05T22:37:56","guid":{"rendered":"https:\/\/www.necta-group.com\/service\/"},"modified":"2026-02-05T17:46:35","modified_gmt":"2026-02-05T16:46:35","slug":"service","status":"publish","type":"page","link":"https:\/\/www.necta-group.com\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;justify&#8221; gutter_size=&#8221;3&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;913441&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;157410&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;650134&#8243;][vc_column_inner column_width_percent=&#8221;81&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;497724&#8243;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221;][vc_custom_heading text_color=&#8221;color-gyho&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h6&#8243; uncode_shortcode_id=&#8221;424162&#8243; text_color_type=&#8221;uncode-palette&#8221;]Help &amp; Consulting[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_custom_heading text_size=&#8221;h1&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;160822&#8243;]Service[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;443541&#8243; el_class=&#8221;subline-01&#8243;]We accompany you on your journey with necta.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;470097&#8243; el_class=&#8221;subline-01&#8243;]Whether it&#8217;s consulting, training or support, our team ensures that your kitchen processes run smoothly.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; sticky=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;100151&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1762382453387{padding-top: 8px !important;padding-bottom: 8px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;568108&#8243;][vc_button hover_fx=&#8221;outlined&#8221; outline=&#8221;yes&#8221; border_width=&#8221;0&#8243; display=&#8221;inline&#8221; scale_mobile=&#8221;no&#8221; link=&#8221;url:%23support|&#8221; uncode_shortcode_id=&#8221;257718&#8243;]Support[\/vc_button][vc_button hover_fx=&#8221;outlined&#8221; outline=&#8221;yes&#8221; border_width=&#8221;0&#8243; display=&#8221;inline&#8221; scale_mobile=&#8221;no&#8221; link=&#8221;url:%23beratung|&#8221; uncode_shortcode_id=&#8221;945600&#8243;]Consulting[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-190118&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;justify&#8221; gutter_size=&#8221;3&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;388382&#8243; back_color_type=&#8221;uncode-palette&#8221; el_id=&#8221;support&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;157410&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;650134&#8243;][vc_column_inner column_width_percent=&#8221;81&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;497724&#8243;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221;][vc_custom_heading text_size=&#8221;h1&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;166202&#8243;]necta Support[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;382132&#8243; el_class=&#8221;subline-01&#8243;]Fast help with technical questions \u2013 digitally or by phone.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;116745&#8243; el_class=&#8221;subline-01&#8243;]Are you already using the necta software and have a technical question or a request for integration? Our customer support team is at your side with competence \u2013 via our central helpdesk or by telephone.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;550250&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;155790&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_weight=&#8221;700&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;188952&#8243; el_class=&#8221;subline-01&#8243;]Your digital service center: the necta Helpdesk[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;105298&#8243; el_class=&#8221;subline-01&#8243;]Please use our helpdesk as a priority \u2013 it offers many advantages:[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-circle-check&#8221; icon_color=&#8221;accent&#8221; uncode_shortcode_id=&#8221;158964&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>You record requests centrally and keep track<\/li>\n<li>Feedback is faster and more structured<\/li>\n<li>All tickets \u2013 open or closed \u2013 can be viewed at any time<\/li>\n<\/ul>\n<p>[\/uncode_list][vc_empty_space empty_h=&#8221;2&#8243; mobile_visibility=&#8221;yes&#8221;][vc_button button_color=&#8221;color-210407&#8243; size=&#8221;btn-lg&#8221; hover_fx=&#8221;outlined&#8221; border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;200455&#8243; button_color_type=&#8221;uncode-palette&#8221; link=&#8221;url:https%3A%2F%2Ffenz-software.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Fuser%2Flogin%3Fdestination%3Dportal%252F1|target:_blank|&#8221;]Continue to the helpdesk[\/vc_button][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;892042&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_weight=&#8221;700&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;175942&#8243; el_class=&#8221;subline-01&#8243;]Telephone Support[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;171566&#8243; el_class=&#8221;subline-01&#8243;]Austria &amp; International: <a href=\"tel:0043335222626210\">+43 3352 22626 210<br \/>\n<\/a>Germany: <a href=\"tel:004986123084890\">+49 861 230 84 890<\/a>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;571773&#8243;]<strong>Support hours<\/strong><br \/>\nMonday \u2013 Thursday: 08:30 \u2013 12:00 &amp; 13:00 \u2013 16:00<br \/>\nFriday: 08:30 \u2013 14:00<br \/>\nPublic holidays according to the Austrian calendar.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;3&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;550250&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;155790&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h6&#8243; text_weight=&#8221;700&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;205877&#8243; el_class=&#8221;subline-01&#8243;]Important notes[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-media-record&#8221; icon_color=&#8221;color-prif&#8221; uncode_shortcode_id=&#8221;904319&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>Our support is provided in German by default<\/li>\n<li>&#8220;Fair Use Policy&#8221;: max. 10 tickets or 5 hours of support per month included <\/li>\n<li>Support access is granted to two named users after successful training<\/li>\n<li>Our application consultants are available for project support, training or consulting by appointment<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;justify&#8221; gutter_size=&#8221;3&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;196260&#8243; el_id=&#8221;beratung&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;157410&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;650134&#8243;][vc_column_inner column_width_percent=&#8221;63&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;846901&#8243;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221;][vc_custom_heading text_size=&#8221;h1&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;210356&#8243;]Consulting that works[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;183713&#8243; el_class=&#8221;subline-01&#8243;]We offer our consulting flexibly: online or directly at your location.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;184918&#8243; el_class=&#8221;subline-01&#8243;]Our application consultants are at your side from the start and accompany you step by step during the introduction of necta, competent, practical and with a clear goal \u2013 your success in everyday kitchen life.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;550250&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;155790&#8243;][vc_column_text uncode_shortcode_id=&#8221;212810&#8243;]With our comprehensive practical training courses, you can get off to the best possible start. Together with your personal application consultant, you will experience how to efficiently integrate necta into your daily work, simplify processes and apply them directly in practice. We support you in the introductory phase, accompany you until you reach the jointly defined goals and, if desired, beyond.[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243; mobile_visibility=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;892042&#8243;][vc_column_text uncode_shortcode_id=&#8221;335670&#8243;]<strong>Important note<\/strong><br \/>\nIf an already agreed assignment is canceled, the unavoidable costs (e.g. for travel or hotel) will be charged according to expenditure. If the cancellation occurs less than <strong>10 working days<\/strong> before the appointment and it cannot be reassigned, <strong>50% of the estimated expenses<\/strong> will be due.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;0&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;892816&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;271467&#8243;][uncode_block id=&#8221;162437&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-190118&#8243; overlay_alpha=&#8221;0&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;748428&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;128351&#8243;][vc_button button_color=&#8221;color-210407&#8243; size=&#8221;btn-lg&#8221; hover_fx=&#8221;outlined&#8221; border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;103143&#8243; button_color_type=&#8221;uncode-palette&#8221; link=&#8221;url:https%3A%2F%2Fwww.necta-group.com%2Fwp2025%2Fkontakt%2F|title:Contact|&#8221;]Contact us now[\/vc_button][vc_empty_space empty_h=&#8221;4&#8243; mobile_visibility=&#8221;yes&#8221;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;justify&#8221; gutter_size=&#8221;3&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;174687&#8243; el_id=&#8221;technische-unterlagen&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;157410&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;650134&#8243;][vc_column_inner column_width_percent=&#8221;63&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;846901&#8243;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221;][vc_custom_heading text_size=&#8221;h1&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;814133&#8243;]Technical documents[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_weight=&#8221;400&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;123825&#8243; el_class=&#8221;subline-01&#8243;]Here you will find all relevant files, tools and documents relating to necta \u2013 clearly structured, up-to-date and available at any time.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;550250&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;155790&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;481578&#8243; el_class=&#8221;subline-01&#8243;]Reports &amp; data streams[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-download5&#8243; icon_color=&#8221;color-210407&#8243; uncode_shortcode_id=&#8221;207034&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>NectaReports <a href=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/NectaReports.zip\">NectaReports.zip (127 MB)<\/a> \u2013 Status: 2025-04-29<\/li>\n<li>NectaReports data streams <a href=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/ListLabel-Datenstroeme.zip\">NectaReports-Datenstroeme.zip<\/a> \u2013 Description of the variables and data origin in necta<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;550250&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;155790&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;186920&#8243; el_class=&#8221;subline-01&#8243;]Data protection &amp; legal documents[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-download5&#8243; icon_color=&#8221;color-210407&#8243; uncode_shortcode_id=&#8221;144552&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li>Data protection declaration (AT) <a href=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/DSE_Necta-A.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a> \u2013 necta \u00d6sterreich GmbH<\/li>\n<li>Data protection declaration (DE) <a href=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/DSE_Necta-D.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a> \u2013 necta Deutschland GmbH<\/li>\n<li>Data protection declaration Fenz-Software GmbH <a href=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/DSE_Fenz.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a><\/li>\n<li>Agreement for order processing <a href=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/ADV.pdf\" target=\"_blank\" rel=\"noopener\">Open PDF<\/a><\/li>\n<\/ul>\n<p>[\/uncode_list][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;160040&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;justify&#8221; gutter_size=&#8221;3&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;913441&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":162211,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-163042","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-service","page_category-services","page_category-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>necta Support &amp; Service | Helpdesk &amp; Consulting<\/title>\n<meta name=\"description\" content=\"Customer support \u2013 digitally via helpdesk or by phone. Support hours Mon-Thu 08:30-16:00, Fri 08:30-14:00. Contact us now! Why it&#039;s good:\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.necta-group.com\/en\/service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"necta Support &amp; Service | Helpdesk &amp; Consulting\" \/>\n<meta property=\"og:description\" content=\"Customer support \u2013 digitally via helpdesk or by phone. Support hours Mon-Thu 08:30-16:00, Fri 08:30-14:00. Contact us now! Why it&#039;s good:\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.necta-group.com\/en\/service\/\" \/>\n<meta property=\"og:site_name\" content=\"necta group\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-05T16:46:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/necta-Beitragsbild-11.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"462\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"necta Support & Service | Helpdesk & Consulting","description":"Customer support \u2013 digitally via helpdesk or by phone. Support hours Mon-Thu 08:30-16:00, Fri 08:30-14:00. Contact us now! Why it's good:","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.necta-group.com\/en\/service\/","og_locale":"en_US","og_type":"article","og_title":"necta Support & Service | Helpdesk & Consulting","og_description":"Customer support \u2013 digitally via helpdesk or by phone. Support hours Mon-Thu 08:30-16:00, Fri 08:30-14:00. Contact us now! Why it's good:","og_url":"https:\/\/www.necta-group.com\/en\/service\/","og_site_name":"necta group","article_modified_time":"2026-02-05T16:46:35+00:00","og_image":[{"width":800,"height":462,"url":"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/necta-Beitragsbild-11.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.necta-group.com\/en\/service\/","url":"https:\/\/www.necta-group.com\/en\/service\/","name":"necta Support & Service | Helpdesk & Consulting","isPartOf":{"@id":"https:\/\/www.necta-group.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.necta-group.com\/en\/service\/#primaryimage"},"image":{"@id":"https:\/\/www.necta-group.com\/en\/service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/necta-Beitragsbild-11.jpg","datePublished":"2025-11-05T22:37:56+00:00","dateModified":"2026-02-05T16:46:35+00:00","description":"Customer support \u2013 digitally via helpdesk or by phone. Support hours Mon-Thu 08:30-16:00, Fri 08:30-14:00. Contact us now! Why it's good:","breadcrumb":{"@id":"https:\/\/www.necta-group.com\/en\/service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.necta-group.com\/en\/service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.necta-group.com\/en\/service\/#primaryimage","url":"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/necta-Beitragsbild-11.jpg","contentUrl":"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/11\/necta-Beitragsbild-11.jpg","width":800,"height":462},{"@type":"BreadcrumbList","@id":"https:\/\/www.necta-group.com\/en\/service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.necta-group.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Service"}]},{"@type":"WebSite","@id":"https:\/\/www.necta-group.com\/#website","url":"https:\/\/www.necta-group.com\/","name":"necta group","description":"Digitale Warenwirtschaft","publisher":{"@id":"https:\/\/www.necta-group.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.necta-group.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.necta-group.com\/#organization","name":"necta group","url":"https:\/\/www.necta-group.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.necta-group.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/10\/necta-group-markup-img.png","contentUrl":"https:\/\/www.necta-group.com\/wp-content\/uploads\/2025\/10\/necta-group-markup-img.png","width":1500,"height":910,"caption":"necta group"},"image":{"@id":"https:\/\/www.necta-group.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/at.linkedin.com\/company\/nectagroup"]}]}},"_links":{"self":[{"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/pages\/163042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/comments?post=163042"}],"version-history":[{"count":9,"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/pages\/163042\/revisions"}],"predecessor-version":[{"id":163390,"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/pages\/163042\/revisions\/163390"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/media\/162211"}],"wp:attachment":[{"href":"https:\/\/www.necta-group.com\/en\/wp-json\/wp\/v2\/media?parent=163042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}