Success Story
Pletzer Resorts
Digital kitchen control for hotel groups: Introduction of necta at Pletzer Resorts
An Austrian hotel group focusing on active recreation, regionality, and sustainable experiences.
To optimize their kitchen processes and implement high quality standards, a central production kitchen was founded in 2009, and the necta digital kitchen platform was introduced at the same time.
The Pletzer Resorts are all located in impressive natural regions in Austria and Bavaria.
Initial situation
With the opening of its own production kitchen in 2009, Pletzer Resorts entered a new era: the aim was to make the catering of its own hotel operations more regional, centralized, and sustainable. In the course of this, the decision was made to work with necta’s SaaS solution from the very beginning in order to include digitalization and control from the outset.
Goals & Decision Basis
At the heart of the decision to use necta were two key factors:
Location-independent access & scalability: necta is available online and can therefore be used flexibly from different locations.
F&B controlling in real time: The solution provides precise analyses of recipes, cost of goods sold, purchasing and costs, a decisive advantage for the economic control of the kitchen.
Project progress & challenges
The project included the implementation of 7 businesses, including:
- 6 hotel and gastronomy businesses
- 1 central production kitchen that supplies them with food
A particular challenge was the owner’s expectation that:
- 90% of the goods from Austria
- 80% of the food from own production should come – a high demand on transparency, planning and inventory management.
Another technical requirement: orders, recipes and purchasing should be completely digitally controlled via necta.
Results & Benefits
Precision in purchasing and calculation: From the recipe to the cost of goods sold, every process stage is now more accurate, structured and easier to evaluate.
Savings in purchasing: A cost reduction in food was visible early on, because needs were recorded more clearly and planned better.
More security in day-to-day business: The entire kitchen and service planning is more uniform and transparent.
User Feedback
A total of 8 hotel businesses, each with its own head chef and restaurant manager, use the system with different requirements.
The feedback shows: Those who recognize the potential benefit in the long term, both professionally and organizationally.
"The employees who wanted to develop further were enthusiastic about necta from the start, and many of them are still working in our company today."
René BenischekProduction F&B Director, Pletzer Resorts
Training requirements & introduction
A decisive success factor was the structured introduction in close coordination between internal training and external support:
- Production kitchen: high training requirements at the beginning
- Hotel operations: Training in the basics (recipe, order, inventory, delivery notes) was organized internally
"The basic training with our personal advisor was clearly structured and picked up our employees very well, which was an important step. In the further course, the support team from necta does a great job. They adapt to each of our businesses and each person individually. Professional, human and practical."
René BenischekProduction F&B Director, Pletzer Resorts
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Technical integration
The connection to existing systems went smoothly:
- ERP & Accounting: Interfaces to BMD
- POS system & catering software: Connection to Symphonie
This ensured a consistent data flow between purchasing, production, sales and controlling.
Conclusion
With the introduction of necta, the Pletzer Resorts Group has set a milestone in its digital kitchen strategy.
Especially in a complex operating structure with central production and decentralized hotels, necta is a decisive lever for efficiency, quality and economic control.
"Today, we no longer just control the catering with necta. We control origin, costs, quality and processes. And that on a whole new level."
René BenischekProduction F&B Director, Pletzer Resorts
Company
Pletzer Resorts Holding GmbH
Industry
Hotel & Gastronomy
Location
Austria and Bavaria
Application areas
Production kitchen, hotel gastronomy, F&B controlling