necta Support
Fast help with technical questions – digitally or by phone.
Are you already using the necta software and have a technical question or a request for integration? Our customer support team is at your side with competence – via our central helpdesk or by telephone.
Your digital service center: the necta Helpdesk
Please use our helpdesk as a priority – it offers many advantages:
- You record requests centrally and keep track
- Feedback is faster and more structured
- All tickets – open or closed – can be viewed at any time
Telephone Support
Austria & International: +43 3352 22626 210Germany: +49 861 230 84 890
Support hours
Monday – Thursday: 08:30 – 12:00 & 13:00 – 16:00
Friday: 08:30 – 14:00
Public holidays according to the Austrian calendar.
Important notes
- Our support is provided in German by default
- "Fair Use Policy": max. 10 tickets or 5 hours of support per month included
- Support access is granted to two named users after successful training
- Our application consultants are available for project support, training or consulting by appointment
Consulting that works
We offer our consulting flexibly: online or directly at your location.
Our application consultants are at your side from the start and accompany you step by step during the introduction of necta, competent, practical and with a clear goal – your success in everyday kitchen life.
With our comprehensive practical training courses, you can get off to the best possible start. Together with your personal application consultant, you will experience how to efficiently integrate necta into your daily work, simplify processes and apply them directly in practice. We support you in the introductory phase, accompany you until you reach the jointly defined goals and, if desired, beyond.
Important note
If an already agreed assignment is canceled, the unavoidable costs (e.g. for travel or hotel) will be charged according to expenditure. If the cancellation occurs less than 10 working days before the appointment and it cannot be reassigned, 50% of the estimated expenses will be due.
Do you have questions about necta? Call me directly!
Manuel PANZIRSCHChief Sales Officer at necta
Technical documents
Here you will find all relevant files, tools and documents relating to necta – clearly structured, up-to-date and available at any time.
Reports & data streams
- NectaReports NectaReports.zip (127 MB) – Status: 2025-04-29
- NectaReports data streams NectaReports-Datenstroeme.zip – Description of the variables and data origin in necta